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Bay-Area Home Health Provider Completes Epic Implementation

Home health and hospice care provider Pathways has implemented its Epic EHR, helping to promote care coordination and patient-centered care.

By Sara Heath

- Bay-area home health and hospice provider Pathways has finished its Epic implementation, allowing for better care coordination between ambulatory and inpatient providers and home healthcare providers, according to a company press release.


The Epic EHR reportedly went live on November 1, connecting Pathways to nearly 2,000 hospitals and 34,000 clinics across the country.

In Northern California alone, Pathways is now connected to over 12 million patients at 19 different facilities, including Palo Alto Medical Foundation, Kaiser Permanente, Stanford Health, Sutter Health, and the University of California Health System including UC Davis and UCSF, among several others.

These connections will help Pathways providers deliver higher-quality, coordinated care. When home healthcare and hospice providers are able to access health data from a patient’s ambulatory or inpatient provider, and vice versa, they are able to make more informed treatment decisions, said Brad Miller, IT Director at Pathways.

“Being able to bring patient data together from different sources is one of the biggest challenges in healthcare,” Miller said. “Not having all the information available in one place can cause problems such as delays in treatment, duplicate testing or conflicting prescriptions. Epic is helping us overcome that challenge by connecting us to other health systems—regardless of what EHR they use—and consolidating all of our data into one place. It makes a big difference to the quality of care we can provide. ” 

 The Epic EHR implementation has been in the works since 2015, the company stated. Since that time, practice stakeholders including nurses, physicians assistants, nurse practitioners, therapists, home health aides, and hospice providers have worked to customize the EHR to fit the needs for both Pathways workers and their patients.

“From our first conversation with a patient to our last nursing visit, Pathways makes patient wishes the core of our care,” said Barbara Burgess, CEO of Pathways.

Pathways is reportedly the first home healthcare and hospice provider in the San Francisco Bay Area.



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