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“However, development from several quality management vendors has remained fairly stagnant, and many organizations find they must fill the gaps with population health management tools, EMRs, and BI solutions,” noted KLAS in the report.
KLAS collected standard quantitative evaluations from more than 200 healthcare organizations to gain insight into provider perspectives on 10 health IT vendors offering quality management solutions. Surveyed organizations included acute and ambulatory care centers.
Healthcare organizations lean on quality management vendors for expertise to keep up with changing regulations from CMS, AHRQ, and the Joint Commission.
However, ambulatory care organizations reported feeling the development of quality reporting tools specific to their needs has been lacking.
“While there are some quality management vendors focused on the ambulatory setting, few vendors can satisfactorily meet the needs of both acute and ambulatory care organizations,” stated KLAS. “It should be noted that ambulatory reporting is a new area for both healthcare organizations and vendors alike, and the needs of ambulatory organizations can vary greatly based on specialty.”
Healthcare organizations also reported dissatisfaction with health IT functionality centered on driving quality improvement. Quality management solutions primarily focus on meeting reporting requirements, according to survey respondents.
“Organizations who are looking for this type of information explain that the regulations are often just a gauge of the bare minimum they should be doing,” wrote KLAS researchers. “To pursue true excellence in quality, they need tools that give them detailed insights into things like patient readmissions, treatment costs, and staff efficiency.”
While quality improvement functionality is largely lacking, some health IT vendors — including Medisolv — received high ratings for health IT functionality from users.
“Customers describe the system as intuitive and particularly praise the data visualization in Medisolv’s dashboards and reports as well as the flexibility they have to view data using customized filters,” KLAS noted.
Health IT vendors Nuance and Quantros also received high ratings for quality improvement functionality.
“Quantros customers report recent workflow enhancements, including improved prompts and more efficient data-upload processes,” stated KLAS. “Single sign-on functionality makes it easier for end users to access EMR data, and customers can generate detailed reports with patient-compliance data.”
“However, several users feel Quantros has lagged behind in innovation, specifically mentioning that the data-extraction process can be cumbersome and that creating and accessing ad hoc reports is difficult for those who don’t have a technical background,” researchers continued.
Nuance users appreciate the ability to access detailed data and use customer filters to quickly locate relevant data. Additionally, functionality built into Nuance quality management tools help providers keep up with changes in federal reporting requirements.
“Nuance helps customers stay compliant by updating their quality management tool when regulations change and providing clinical-abstraction guidelines that help narrow the data to fit the regulatory-submission specifications,” KLAS researchers wrote.
Overall, health IT vendors that establish valuable relationships with providers are more likely to receive higher satisfaction ratings and meet the needs of users.
“Customers who trust their vendor to follow through on promises are more likely to rate the vendor positively in metrics such as overall satisfaction, forecasted satisfaction, likelihood to recommend, part of long-term plans, and would you buy again,” stated KLAS.