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Henry Ford Health System Recovers From EHR Downtime Episode

The Michigan health system has resumed operations after a power outage caused a brief period of EHR downtime.

EHR Downtime

Source: Thinkstock

By Kate Monica

- Henry Ford Health System in Michigan recently resolved a power outage that resulted in a period of EHR downtime and some minor delays in patient care.

“All computer applications affected by today’s power issue at our data center are fully restored," Henry Ford officials stated in an email to Detroit News.

Officials stated the electrical problem had occurred at the health system’s data center at approximately 7:40AM on Jan. 4, 2018.

"We encountered some minor delays in patient care, and complex, non-emergent procedures were delayed until the appropriate applications are restored," said Henry Ford spokesman David Olejarz.

Henry Ford includes 30,000 hospital staff employees at six hospitals in Metro Detroit. The health system’s revenue is nearly $6 billion.

"During a power issue, our employees are trained to perform services using standard downtime procedures, which involve taking information down on paper to ensure patient care information is recorded and updated," Olejarz stated. "Patients are being seen as scheduled. We are following up with patients requesting future appointments."

Last month, Henry Ford suffered a PHI data breach when an unauthorized individual gained access to a group of employee email accounts. Health system officials notified the nearly 18, 470 patients who may have been affected by the breach.

Jones Memorial Hospital (JMH) in New York is currently dealing with its own spell of EHR downtime following a cyberattack. Patient health records and email have been inaccessible to all providers at the hospital for over one week. 

IT experts from JMH, University of Rochester, Noyes, and St. James hospitals are working to restore the affected MEDITECH EHR system. MEDITECH is also working closely with JMH to restore the system.

In an update, officials stated JMH is in the final stage of bringing its computer systems back online. Hospital staff expect to resume standard operations within the next few days.

“Work on the impacted systems is nearly complete, and Jones clinicians are working with our IT team to conduct system checks prior to resuming full operational status,” stated JMH officials in a bulletin posted to the hospital’s website.

Patients are encouraged to bring their insurance cards, complete medication lists, and available medical history to any hospital visits until JMH fully recovers from the period of EHR downtime.



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