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KLAS: Ongoing EHR Training Key for Mitigating Clinician Burnout
Most physicians desire more EHR training, even when accounting for factors such as overall EHR satisfaction or clinician burnout levels, according to a KLAS report.
Supporting employees with ongoing EHR training is key for mitigating clinician burnout and turnover, according to a KLAS Arch Collaborative white paper.
Physicians who indicate they are very likely to leave their organization are 15 times more likely to leave than those who report being very unlikely to leave.
However, healthcare organizations can reach physicians who plan to leave. Among physicians who ultimately decided to leave their health system, two-thirds expressed a strong willingness to engage with their organization through more EHR training.
Most physicians desire more EHR training, even when accounting for overall EHR satisfaction, personal efforts to learn the EHR, previously reported plans to leave, or burnout levels.
“This highlights the broad importance of enabling physicians to acquire necessary skills and knowledge to effectively navigate EHR systems,” the KLAS authors wrote.
Since the Arch Collaborative began measuring turnover in 2019, 54 physician respondents who had originally planned to leave their organization in the next two years changed their minds and later indicated they would stay.
These physicians reported significantly less after-hours work, as well as alleviation of a chaotic environment.
The greatest improvements were regarding alerts preventing care mistakes, the EHR’s ability to support patient safety, and the EHR’s support of better patient care. Agreement with any of these metrics was linked to a strong perception of the EHR as a high-quality product.
Among the 54 physicians, efficient use of the EHR was a driver of improved satisfaction, including the use of voice recognition, shortcuts, and macros.
“While personalizing the EHR for improved efficiency may necessitate physicians investing significant time, there are strong returns for those who embrace smart phrases, personalized filters, smart orders, and a customized toolbar,” the KLAS authors noted.
Some responding physicians also underscored improved integration with prescription drug monitoring programs (PDMPs), telemedicine implementation, and secure chat features as having improved their EHR satisfaction.