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Mayo Clinic Offers Symptoms Assessment Tool in Epic EHR

Patients can use the Ask Mayo Clinic tool through Epic MyChart to receive recommendations based on presenting symptoms.

Epic EHR

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By Kate Monica

- Mayo Clinic is now offering its secure, web-based symptom assessment tool Ask Mayo Clinic through Epic MyChart to assist patients in managing their own care.

The tool is available 24/7 through any computer or mobile device with internet access. Ask Mayo Clinic asks patients a series of questions regarding presenting symptoms and offers a recommended level of care based on patient responses.

“Ask Mayo Clinic online offers trusted and accessible care guidance when you need it—anytime, anywhere,” said Mayo Clinic Global Business Solutions Associate Medical Director Sandhya Pruthi, MD. “Care guidance, based on the user’s selection of symptoms and responses to relevant questions, includes more information about possible causes tied to the symptoms, and, in most cases, provides recommendations on home care in nonemergent situations.”

The Ask Mayo Clinic online tool was desgined using standardized algorithms based on real-time patient-entered health data. The tool runs 36 algorithms addressing more than 300 common symptoms.

The tool is aimed at assisting patients 18 months and older and women who are not pregnant. Eligible individuals can utilize Ask Mayo Clinic to assess their own symptoms or assess the symptoms of a spouse, partner, or dependent.

 Symptom assessment content is developed by Mayo Clinic healthcare providers and nurse experts, and content within the tool is regularly reviewed and edited to ensure accuracy. 

Ask Mayo Clinic online is available through the Ask Mayo Clinic navigation option within Epic MyChart.

In April, Epic partnered with Mayo Clinic to provide Mayo Clinic’s patient-facing educational resources to users of Epic MyChart.

The partnership granted Epic users access to more than 18,000 pages of Mayo Clinic content on more than 4,000 health topics.

The app offered health information in both English and Spanish through formats including articles, videos, slideshows, and expert answers. 

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