Electronic Health Records

Patient Engagement Resources

Welcome to the Age of the Patient

Reimagine the patient experience and explore how social, cloud, and mobile technology can be leveraged to create a connected journey for every patient. Download this e-book that features: Salesforce use cases across patient acquisition, service,... Download white paper

Take Customer Engagement to New Heights

Today’s patients and members want faster, more responsive service across every channel and on any device — and they want it now. See how two visionary healthcare companies are revolutionizing their customer experience in today’s... Download white paper

Transforming the Member Experience Starting with Your Contact Center

Experts suggest that payers focus on call center success to build trust with members and improve the customer experience. By resolving member issues quickly, reps have smarter, more personalized relationships with customers — and a more... Download white paper

Enterprise Case Study: Breaking through process silos to improve the customer experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization: Balanced... Download white paper

Thriving as an Independent Practice:  The 5 Keys to Success

This whitepaper identifies 5 capabilities as essential building blocks for thriving independent practices. With this strong foundation, practices can successfully chart their own course through industry change. And providers thinking of starting... Download white paper

The Healthcare CIO Perspective on Supporting Clinical Workflows

In this survey designed specifically for healthcare CIOs and administered by CHIME, more than 100 IT leaders revealed the business goals behind their mobile workflow investments. CIOs responded to questions about their big-picture goals, the... Download white paper

Making Data Actionable to Improve Provider and Member Engagement

The healthcare industry is in a period of transition. Payers are working to implement forms of value-based care and manage the health of populations at a time when both providers and patients are assuming responsibility in the decision-making... View webcast

Powering Peer Coaching with Digital Health Technology to Improve Addiction Recovery Outcomes

Technology has the power to dramatically improve today’s model of addiction care. Technological solutions enable engagement to better support individuals living with the disease and help them manage and sustain their recovery long term.... Download white paper