Electronic Health Records

How to Move the Needle on Patient Satisfaction and Other Measures That Matter

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Sponsored by: Spok

Consumers will choose a hospital with higher safety ratings 97 percent of the time, regardless of cost. Safety ratings and other specific measures for federal quality metrics, hospital credentials, and patient satisfaction scores can have a significant impact on a hospital’s ability to attract patients and receive full payment for services. Learn how your hospital’s communication infrastructure influences these metrics, and how they can help you improve:

  • Two quality metrics from the Centers for Medicare & Medicaid Services (CMS)
  • Two of The Joint Commission’s National Patient Safety Goals (NPSG)
  • Two questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey

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