Electronic Health Records

Case Study: Turning to Mobile to Increase Patient Engagement, HCAHPS Scores

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Sponsored by: MobileSmith

What if you could make your patients happier, healthier, and also reduce your carbon footprint? That’s what South Shore Health System does with their pregnancy app. Faced with the fact that 84 percent of babies are born to millennials, this Boston-area healthcare system is engaging them more directly in this highly-competitive market. South Shore has been able to overcome traditional communication barriers and improve HCAHPS scores by 68% within six months, as well as save thousands in printing costs of booklets millennial mom’s don’t use.

In this case study, you will learn how South Shore Hospital implemented a mobile strategy to successfully improve branding and messaging within their community of moms.  See how they aligned 40 different referring physicians into a single coordinated care protocol with a patient friendly feature set.  See the proof that you can apply to your own patient experience strategies.

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