EHR User Satisfaction

KLAS: Epic Signal Data Cannot Predict EHR Satisfaction, Clinician Burnout

November 3, 2023 - Signal, the provider-efficiency tracking tool from Epic, has several valuable uses, but it is not a meaningful or predictive measure for EHR satisfaction or clinician burnout, according to a KLAS report. The report relies on information from 16 organizations that have measured their clinicians’ EHR experience with the Arch Collaborative...


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KLAS: Clinician Satisfaction with eLearning EHR Training Mounts

by Hannah Nelson

Healthcare organizations are increasingly turning to self-directed eLearning as a cost-effective EHR training method to complement traditional instructor-led training, according to a KLAS report. KLAS...

KLAS Outlines Health IT Vendor Offerings for Clinician EHR Efficiency

by Hannah Nelson

A new KLAS report based on interviews with 67 healthcare organizations validates offerings vendors and firms provide to enhance clinician EHR efficiency. EHR efficiency is one of the most impactful...

Additional Epic EHR Education Linked to Clinician Satisfaction

by Hannah Nelson

Participation in Epic EHR education initiatives, like the Physician Power User and Physician Builders programs, is linked to higher clinician satisfaction, according to a KLAS Arch Collaborative...

Effective Resident EHR Training Hinges on Personal Initiative

by Hannah Nelson

According to a study published in JAMIA, a willingness to learn on the job by asking questions was important for resident development in EHR use and clinical documentation.   Researchers...

EHR Work Associated With Clinician Burnout Across Specialties

by Hannah Nelson

Perceived EHR work stress was significantly associated with clinician burnout across all specialties, according to a study published in JAMIA. Researchers invited attending physicians at UC San Diego...

Six EHR Optimization Tactics to Streamline Clinical Workflows

by Hannah Nelson

Across the industry, healthcare organizations are tapping EHR optimization tools to streamline clinical workflows in an effort to combat a crippling clinician burnout problem. The HITECH Act of 2009 successfully promoted EHR adoption...

Epic Leads Medical Oncology EHR Market in Customer Satisfaction

by Hannah Nelson

Medical oncology EHR customers rank Epic highest for overall performance, according to a KLAS report. KLAS interviewed 158 organizations to explore the performance of medical and radiation oncology...

KLAS: Ongoing EHR Training Key for Mitigating Clinician Burnout

by Hannah Nelson

Supporting employees with ongoing EHR training is key for mitigating clinician burnout and turnover, according to a KLAS Arch Collaborative white paper. Physicians who indicate they are very likely to...

KLAS Report Demonstrates Value in Virtual, Self-Directed EHR Training

by Hannah Nelson

While clinicians report at-the-elbow EHR training as the most useful, alternate training methods such as self-directed eLearning could present the best value for clinician time savings, according to a...

KLAS: Kept Promises Key for Health IT Vendor Customer Satisfaction

by Hannah Nelson

Keeping promises related to product integration capabilities is key for health IT vendors to drive customer satisfaction, according to a KLAS report. The report is based on data collected in the last...

KLAS Ranks Hospice Health IT Vendors for Customer Satisfaction, Value

by Hannah Nelson

Across hospice health IT vendors, customers want more hospice-specific clinical workflows, according to a KLAS report. The report found that Netsmart and Homecare Homebase customers report little...

Adverse EHR Implementation Sentiments Can Linger One to a Year Post-Launch

by Sarai Rodriguez

EHR implementation challenges can significantly derail provider satisfaction, according to a KLAS report that found that nearly 50 percent of respondents opened up about room for improvement. Provider...

Restricted EHR Configuration Does Not Improve Clinician Efficiency, Study Finds

by Hannah Nelson

A restricted EHR configuration limited to one patient record open at a time did not impact clinician efficiency, despite perceptions that an unrestricted EHR was more efficient, according to a study...

KLAS: Personal Initiative Drives Clinician, Nurse EHR Satisfaction

by Hannah Nelson

Personal initiative is the most commonly reported reason for EHR success, according to a KLAS Arch Collaborative report that suggests leadership should encourage clinicians to take ownership of their...

Epic Community Connect Leads for FQHC EHR Functionality, Satisfaction

by Hannah Nelson

Federally qualified health center (FQHC) clients of Epic Community Connect are most consistently satisfied with EHR functionality compared to other vendors’ customer bases, according to a KLAS...

GAO Report Outlines EHRM Change Management Issues, Low User Satisfaction

by Hannah Nelson

The Department of Veterans Affairs (VA) needs to address user satisfaction and change management activities for the EHR Modernization (EHRM) program, according to a Government Accountability...

Slow System Response Time Hampers Clinician EHR Satisfaction

by Hannah Nelson

System response time is a top factor hampering clinician EHR satisfaction, according to a KLAS Arch Collaborative research report. KLAS has used the Net EHR Experience Score (NEES) to measure...

KLAS Ranks Long Term Care EHR Vendor Performance, Customer Satisfaction

by Hannah Nelson

With increasing costs and changing reimbursements for long term care (LTC) delivery, scrutiny of EHR vendor value is high. A recent KLAS report revealed that among fully rated vendors, customers ranked...

Site-Specific ‘Discount’ EHR Usability Testing Can Improve Clinician Experience

by Hannah Nelson

Site-specific EHR usability testing with a small group of clinicians can help optimize the clinician experience without investment in usability experts, according to a study published in Applied...