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KLAS Report Reviews EHR Education Software for Content, Analytics
Epic, athenahealth, and Med Power customers have fully deployed out-of-the-box capabilities for EHR education assessment and analytics, KLAS found.
According to previous KLAS Arch Collaborative research, EHR education is one of the most impactful factors in clinician health IT satisfaction. A new report highlights the current market for EHR education software and service offerings to guide purchasing decisions.
KLAS interviewed 75 healthcare organizations to validate vendor offerings and guide others looking to improve their EHR education programs.
KLAS broke the report into two sections: service offerings and software solutions.
Service Offerings
Health IT firms Tegria and Nordic received KLAS validation for all five program development service offerings, including change management and education software selection.
KLAS validated the following firms for content building service offerings: Atos, CSI Healthcare IT, Evergreen Healthcare Partners, Nordic, Sedona Learning Solutions, and Tegria. These firms create content for classrooms and eLearning education sessions.
The report also validated two firms for all categories of staffing service offerings: CSI Healthcare IT and Optimum Healthcare IT. Staffing services include outsourced EHR education, ongoing education, and educator coaching.
Software Solutions
Customers of Assima and uPerform have fully deployed the firms’ content software solutions across 11 of 12 categories, including eLearning, simulations, and in-workflow content. However, neither firm offers out-of-the-box content. On the other hand, Epic, athenahealth, and Med Power customers have fully deployed out-of-the-box content.
MedPower customers reported full deployment across eight of 11 scheduling and communication software use cases, including automated outreach and optional courses.
Across interviewed customers, MedPower and Epic customers reported the fullest deployment for assessment & analysis solutions. These tools track completion and proficiency to analyze the progress and effectiveness of EHR education efforts.
A separate KLAS report from May 2023 found that while clinicians report at-the-elbow EHR training as the most useful, self-directed eLearning may present the best value for clinician time savings.
At-the-elbow training requires significant time and resources. KLAS authors suggested that organizations consider which content clinicians should learn at the elbow and which training clinicians could receive through more scalable methods, such as classroom or virtual training sessions.